Frequently Asked Questions

So... what exactly is The Thumpster?

The Thumpster is a weighted, self-righting cat toy with a fighter’s attitude.

Bat it. Thump it. Send it sideways.

Its weighted base is designed to wobble, rock, tumble and work its way upright again, giving your cat another opportunity to take it down.

Big Ego. Little Balance.

Is The Thumpster suitable for all cats?

The Thumpster is intended for cats generally.

Cats have wildly different personalities, play styles and levels of determination, so supervise play regardless of your cat's age or size.

Has the finished toy completed testing?

Materials have been tested. Final assembled-product testing is not yet complete. Material testing should not be interpreted as certification of the finished toy.

Is this a children's toy?

No.

Tumble Wumble products are pet toys and are not intended for children.

The toy contains internal components, including a stainless-steel ball and catnip sachet. If the product becomes damaged and an internal component becomes accessible, it may present a choking hazard.

Keep damaged toys and loose components away from children and pets.

What's inside The Thumpster?

Inside you'll find two important things:

A stainless-steel ball that forms part of the weighted self-righting mechanism.

A 100% catnip sachet to make the situation considerably more interesting for the cat.

The steel ball stays put. The catnip gets refreshed.

Can I remove the steel ball?

No. Please don't.

The steel ball is snapped into its internal housing and is part of the toy's self-righting mechanism.

Removing it can damage or loosen that housing and may make the toy unsafe.

If the steel ball ever becomes loose on its own, stop using the toy immediately.

How do I replace the catnip?

Twist the toy open according to its instructions, remove the existing catnip sachet, place the replacement sachet inside, and securely twist and lock the toy closed again.

Before handing The Thumpster back to the boss of the house, make sure the toy is completely closed and locked.

Never use a sachet so large or bulky that it interferes with proper closure.

Can I buy replacement catnip sachets?

Tumble Wumble refill packs are coming.

Until then, you may use a similarly sized commercially available 100% catnip sachet, provided it fits comfortably inside the compartment and does not interfere with the locking mechanism.

My cat isn't reacting to the catnip. Is something wrong?

Probably not.

Not every cat responds strongly to catnip. Some become wildly playful, some become relaxed, and some look at it with the emotional investment of an accountant reviewing a parking receipt.

You can try refreshing the sachet with new catnip.

If you'd like to enhance the scent externally, use only a pet-formulated catnip spray specifically labeled as safe for cats, and follow the manufacturer's directions. Do not use concentrated essential oils on the toy or your cat.

Can I put catnip spray on The Thumpster?

A cat-safe, pet-formulated catnip spray may be used on the exterior if its manufacturer specifically labels it for that purpose.

A light application to the upper portion of the toy may help increase scent interest for some cats.

Do not use concentrated essential oils or products that are not specifically intended for cats.

What happens if my Thumpster gets damaged?

Retire the fighter.

Stop using the toy immediately if:

the shell cracks, the twist-lock mechanism stops working properly, the steel ball becomes loose, an internal component becomes accessible, or any piece can be unintentionally removed.

No pet toy lasts forever. Inspect The Thumpster regularly and replace it when it has reached the end of its fighting career.

Where do you ship?

At launch, we ship to Canada and the United States.

More territories are planned.

Join the mailing list if you'd like to know when The Thumpster crosses another border.

What currency will I pay in?

Canadian customers can shop in Canadian dollars (CAD) and U.S. customers can shop in U.S. dollars (USD) when the applicable market and checkout settings are enabled.

Your checkout will show the currency and final amount before you complete your purchase.

How long will shipping take?

Current shipping options and estimated delivery times are shown at checkout.

Can I return my Thumpster?

For a change-of-mind return, the toy must be unused, unopened, in its original packaging, and the return must be requested within 14 calendar days of confirmed delivery.

Once your cat has entered the ring, the bout has begun.

Used pet toys cannot be returned for change of mind.

What if mine arrives damaged or defective?

Send us an email at info@tumblewumble.com.

We may ask you for photographs or a short video so we can see what happened.

For an approved defective, damaged, or incorrect order, we'll cover return shipping and you can choose between a replacement or refund.

Can I send you videos of my cat fighting The Thumpster?

Please do.

Tag your public posts with #TheThumpster and we may share them through our website or organic social channels.

If we'd like to use your masterpiece in paid advertising, we'll ask you separately.