Privacy Policy
Last updated: October 2026
Tumble Wumble Cat Toys Inc., located in Enderby, British Columbia, Canada, respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy applies to websites and online services operated by Tumble Wumble Cat Toys Inc., including TumbleWumble.com and TheThumpster.com.
Information we collect
Depending on how you interact with us, we may collect information including:
your name, email address, telephone number, billing and shipping address, account information, order history, payment-related information, customer-service communications, reviews, photos or videos you submit, marketing preferences, device and browser information, IP address, website activity, and information collected through cookies and similar technologies.
Payment information may be processed directly by our payment and commerce providers rather than stored by Tumble Wumble Cat Toys Inc.
How we use your information
We may use personal information to:
- process and fulfill orders;
- provide customer service;
- manage customer accounts;
- communicate about orders, returns, and delivery;
- detect and prevent fraud or misuse;
- improve our products, websites, and customer experience;
- send marketing communications when you have agreed to receive them;
- measure advertising and website performance;
- personalize website experiences;
- comply with tax, accounting, legal, and regulatory obligations.
Service providers
We may use third-party providers to operate our business, including services such as Shopify, payment processors, Amazon fulfillment services, Klaviyo, Google Analytics, Meta, TikTok, Google advertising tools, PayPal, and other commerce, analytics, marketing, fraud-prevention, hosting, and technology providers.
These providers may process information on our behalf according to their own privacy terms and our arrangements with them.
Cookies and analytics
Our websites may use cookies, pixels, analytics tools, and similar technologies to understand how visitors use the sites, remember preferences, measure advertising effectiveness, and improve the shopping experience.
Depending on your location and applicable law, you may be offered controls relating to non-essential cookies and advertising technologies.
Email marketing
Customers and visitors may choose to join our mailing list.
Where applicable, we use confirmation procedures before adding subscribers to marketing lists.
You may unsubscribe from marketing emails at any time using the unsubscribe link included in those messages.
Even after unsubscribing from marketing, we may still send non-promotional communications necessary to complete transactions, such as order confirmations, shipping notices, password or account messages, return information, or customer-service responses.
Customer accounts
Customers may have the option to create an account.
You are responsible for keeping your login credentials confidential and for activities conducted through your account.
Children
Our websites and products are not directed toward children under 13, and we do not knowingly collect personal information from children under 13.
If you believe a child has provided us with personal information, contact info@tumblewumble.com.
User-submitted content
If you submit a review, photograph, video, or other content directly to us, we may process that information for purposes connected with customer service, reviews, community engagement, and website operation.
Content posted publicly on social media remains subject to the terms of the applicable social platform.
Data retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including contractual, customer-service, legal, tax, accounting, fraud-prevention, and regulatory purposes.
Your privacy choices
Depending on where you live, you may have rights regarding access to, correction of, deletion of, or other control over your personal information.
To make a privacy request, contact:
We may need to verify your identity before completing certain requests.
Changes to this policy
We may update this Privacy Policy periodically to reflect changes in our business, technology, service providers, or legal requirements.
The revised date will appear at the top of this page.
Contact
Tumble Wumble Cat Toys Inc.
Enderby, British Columbia, Canada
info@tumblewumble.com