Shipping & Returns Policy

Last updated: October 2026

Tumble Wumble Cat Toys Inc. ships to customers in Canada and the United States through our fulfillment network.

We want the only surprise in your order to be how determined your cat becomes to take it down.

Shipping

Orders are processed and fulfilled after payment has been successfully completed.

Available shipping methods, estimated delivery times, and applicable shipping charges will be displayed at checkout. Delivery estimates are not guarantees and may be affected by carrier delays, weather, holidays, high-volume periods, or other circumstances outside our reasonable control.

Applicable sales taxes are calculated at checkout.

Inventory intended for Canadian and U.S. customers is generally fulfilled within the applicable country. Customers should not ordinarily be charged additional customs duties or brokerage fees on domestic shipments. If an order is ever fulfilled across an international border, any applicable charges will be disclosed or handled according to the shipping terms presented at checkout.

Incorrect addresses

Customers are responsible for providing a complete and accurate shipping address.

If an order is returned because the address supplied was incorrect, incomplete, or undeliverable, the customer will be responsible for any additional shipping costs required to resend the order.

If you notice an address error after placing your order, contact info@tumblewumble.com immediately. We will do our best to help, but we cannot guarantee changes once an order has entered processing or fulfillment.

Lost or missing packages

If tracking indicates that a package was delivered but you cannot locate it, please contact us at info@tumblewumble.com.

We will first investigate the delivery with the carrier or fulfillment provider. If the investigation confirms that the shipment was not properly delivered or has been lost, we will arrange an appropriate replacement or refund.

Returns

We accept eligible returns within 14 calendar days of confirmed delivery.

Because Tumble Wumble products are pet toys, returns for change of mind are accepted only when the product is:

• unused;
• unopened;
• in its original packaging; and
• in resalable condition.

Used or opened pet toys cannot be returned for change of mind for hygiene and safety reasons.

Customers are responsible for return shipping costs on change-of-mind returns. Original shipping charges are non-refundable unless the return resulted from an error by Tumble Wumble Cat Toys Inc.

Before returning anything, please contact info@tumblewumble.com for return instructions.

Damaged, defective, or incorrect orders

If your order arrives damaged, defective, or incorrect, please contact us promptly.

We may request photographs or video showing the product, packaging, defect, or shipping damage so that we can assess the issue.

For an approved damaged, defective, or incorrect order, Tumble Wumble will cover reasonable return shipping costs and you may choose between:

a replacement product; or
a refund to your original payment method.

Refund timing

Once an approved return has been received and inspected, we will notify you of the outcome.

Approved refunds are generally issued to the original payment method within 5–10 business days. Your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.

Final-sale items

The following are final sale unless defective, damaged, or incorrect:

sale items, clearance items, limited-edition items, promotional products, and gift cards.

Order changes and cancellations

If you need to cancel or change an order, contact us immediately at info@tumblewumble.com.

We will do our best to accommodate your request, but once an order has entered fulfillment or shipped, it may no longer be possible to change or cancel it.